Versions / Builds AffectedLanGuard 2012 (20120717)
Problem SummaryDuring the times when agents are scanning, multiple lnsscorollary.exe processes take up most of the CPU.
TT / JIRAIDTT216
How to IdentifyCustomer reports multiple lnsscorollary.exe processes take up most of the CPU.
When the agents finish their scans, the GFI LanGuard attendant service retrieves the scan results files from the agent and the lnsscorollary process is is used to process these results XML files and send them to the database. If all the agents are scheduled to start their scans around the same time, they will all finish around the same time as well and LanGuard has to process all the resulting files to the database. Consequently, in has to launch more instances of the lnsscorollary.exe process.
Workaround / Fix DetailsApply the patch http://ftp.gfisoftware.com/patches/LG11/20120717/LANGUARD11_PATCH_20121019_01.zip
Required ActionsApply the workaround or upgrade to LanGuard 2012 SR1.