Versions / Builds Affected2012 (all builds)
Problem SummaryPatch deployments are failing when the patches are being deployed to an agent machine that is configured to use a relay.
TT / JIRAID1058
How to Identify1. When deploying patches the customer sees that all the patches fail to download and install.
2. Remediation job details shows 'Failed to download file'
3. They see 403 errors in the following logs:
"warning",SendInternetRequest - Failed to establish. Status code is: 403
HTTPD\Access.log on the relay machine:
"GET http://languardmain/files/repository/English/SxRlAMw8Cj_t7xowFWQt2VvSSSw=_rvkroots.exe HTTP/1.1" 403 268
4. On the LanGuard server the setting for the repository shows a UNC path (e.g. \\FileServer\Languard\)
The issue is cause by an inability of the Apache web server to access the registry via SMB when using a UNC path.
Workaround / Fix DetailsA patch was released via Program Updates for this issue.
The patch was included in GFI LanGuard 2014 and higher versions
Required ActionsEnsure program updates are up to date
Upgrade to the latest version