Versions / Builds Affected
LanGuard 2012 (all builds)Status
ResolvedProblem Summary
When remediating updates the job will hang on 'Waiting for PatchAgent to execute required actions'.TT / JIRAID
850How to Identify
1. Remediation job details will show the following:
... Disconnected
...Waiting for PatchAgent to execute the required actions...
2. Check the patchagent.log on the target computer for the following lines:
"info",ExecuteLine 'REM SetDownloadRelays("")' parameters '0' '0' >>
"info",Parsing SetDownloadRelays command.
,"error",Could not load the XML contents.Workaround / Fix Details
A patch was released via Program Updates for this issue
The fix was included in GFI LanGuard 2014 and later versionsRequired Actions
Do a program update or upgrade to the latest version
