Versions / Builds AffectedLanGuard 2012 (all builds)
Problem SummaryWhen remediating updates the job will hang on 'Waiting for PatchAgent to execute required actions'.
TT / JIRAID850
How to Identify1. Remediation job details will show the following:
...Waiting for PatchAgent to execute the required actions...
2. Check the patchagent.log on the target computer for the following lines:
"info",ExecuteLine 'REM SetDownloadRelays("")' parameters '0' '0' >>
"info",Parsing SetDownloadRelays command.
,"error",Could not load the XML contents.
Workaround / Fix DetailsA patch was released via Program Updates for this issue
The fix was included in GFI LanGuard 2014 and later versions
Required ActionsDo a program update or upgrade to the latest version