Versions / Builds AffectedLanGuard 2012 (all builds)
Problem SummaryThe reports in the Reports tab of the LanGuard console disappear.
TT / JIRAID759
How to Identify1. Reports are no longer visible under the Reports tab
2. If you open the toolcfg_repsdata.xml located in the %ProgramData% directory (C:\ProgramData\GFI\LanGuard 11\ (or C:\Documents and Settings\All Users\Application Data\GFI\LanGuard 11\ on a 2003 class computer) you can search for and find the names of reports.
Workaround / Fix DetailsA patch for the issue was released via Program Updates
The fix was included in later versions
Required ActionsHave the customer do a Program Update or upgrade to the latest version