Versions / Builds AffectedGFI Webmonitor 2013 (all builds) - for ISA/TMG
TT / JIRAID2388
How to IdentifyHigh percentage of sites are classified as 'Unavailable'
Logs are showing:
"WARN ","WebMonReporting","ReportAccess: Unable to resolve category (MMFpos:1164, MMFcount:2000, MMFCategory: 00000000565A38D0)"
2015-01-19,13:18:42,905 346447744 Site: www.vwpurchasing.co.za:443, category: Unavailable
- check that the Webmonitor policies are present of the firewall policies
- check that the webgrade database is up to date
Workaround / Fix Detailsnone at the moment
Required ActionsIn order to generate this Logs the script “LoggingStart.bat” must be first running from the the following path: “..\WebMonitor\TroubleShooter”
Running “LoggingStart.bat” will begin the logging process, which logs the categorization and Antivirus modules at once.
Then collect logs as usual
escalate the case