Versions / Builds AffectedAll versions
Problem SummaryUpdates for webgrade and anti-virus show as up to date, but the definition date shows not the latest available definition
TT / JIRAID1326
How to Identify1. Anti-Virus definition are not the latest available
2. There is no error message or e-mail sent to the administrator
3. Logs show update completed:
AVN diff update download returned up-to-date result. status:-"
2014-05-09,12:36:39,938,#00000cb4,"INFO ","WMonSrv"," Vipre Current version is up-to-date."
4. Client has caching enable in the proxy
CAUSE: The changed done in the update URL needs to be added to the list of exceptions in the proxy.config file to bypass caching.
So, as cache is enabled and not exception is in place, the xxxxxx_current_revision.txt file is cached and the proxy does not download the latest
Workaround / Fix Details1. Browse to ...\Webmonitor\Interface\App_Data
2. Backup ProxyConfig.xml
3. open the proxyConfig.xml with notepad and add:
save the file and restart the gfi proxy service.
Required ActionsApply the work around and attach the article
Upgrade to 2015 for permanent fix