Versions / Builds AffectedWebMonitor 2012 build 20120305
Problem SummaryWhen using a Unified Protection license key without Kaspersky, the message displayed near Kaspersky in the Auto-Update page is:
"Feature not available - please upgrade to GFI WebMonitor - Unified Protection to enable"
TT / JIRAID14
How to IdentifyCustomer has a Unified Protection license key, but has not purchased the Kaspersky add-on.
Workaround / Fix DetailsThis is only a cosmetic issue. Patch to fix the message can be downloaded from:
Upgrade customer to a supported version GFI WebMonitor 2013 or 2015
Required Actions1. Explain to customer that this is only a cosmetic error, license key is Unified Protection but Kaspersky add-on is not included
2. Gather logs and escalate, If customer is on the latest build 2015.
3. Attach this article to the case