Versions / Builds AffectedEndPointSecurity 2012 build 20120104
Problem SummaryWhen the policy allows access to CD/DVD or other devices, the first access is allowed, but re-inserting a CD/DVD or other device gives a dialog box the states "Location is not accessible: D:\ is not accessible. Access is denied."
TT / JIRAID58
How to IdentifySee problem summary.
Agent debuglogs only show the first successful access, they do not show the insertion of the device the second time.
Redeploying the agent will immediately restore access.
Logging off and on will restore access.
Workaround / Fix Detailshttp://ftp.gfisoftware.com/patches/ESEC2012/20120104/20120703_ESEC2012_Patch.zip
Required Actions1. Check the agent log file for the agent build the customer has installed (e.g. logging "AgentEsecService"," Build: 20120703, Patch: 0")
2. If agent build is older than 20120703, provide patch to the customer
3. Attach article to the case