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Device Scan lists agents as not protected

Author: Luis Fernandes November 30, 2018 04:30

Versions / Builds Affected

EndPointSecurity 5 build 20120104

Status

Resolved

Problem Summary

When doing a device scan computers with agents installed are listed as not protected. This issue occurs for agents which have been upgraded from 4.3 to 2012.

TT / JIRAID

ESEC-34

How to Identify

- Scan a computer with an agent installed - The 'Protected' column will show 'No'

Workaround / Fix Details

http://ftp.gfisoftware.com/patches/ESEC2012/20120104/2012_03_20_01_ESEC5Patch.zip

Required Actions

1. Send patch to customer 2. Attach this article to the case