Versions / Builds AffectedEndPointSecurity 4 and 2012
Problem SummaryAn event is logged 'Unexpected or missing value' in the Application event log when installing any software after the EndPointSecurity agent
TT / JIRAID270
How to IdentifyWhen installing the EndPointSecurity agent, the following version 3.0 key is created:
When you install any other software after, an error is logged in the Application event log:
Unexpected or missing value (name: 'PackageCode', value: 'unknown') in key 'HKLM\Software\Classes\Installer\Products\FF78C672A29003F4F9B247F554856246'
Everything works as expected and there is no problem with EndPointSecurity or the installed software, this is just an event being logged in the Application event log.
Workaround / Fix DetailsFixed in EndPointSecurity 2013 build 20130306
Required Actions- Ask the customer to upgrade to the latest build
- Attach this article to the case