Versions / Builds AffectedAll versions
Problem SummaryIronKey USB devices do not work with the ESEC agent running.
TT / JIRAID129
How to IdentifyThis is how the application should work:
1. Insert ironkey device
2. Autoplay comes up and prompts to Run ironkey.exe from the drive
3. Click Yes
4. Ironkey app appears, types his password and clicks the Unlock button
4. Browser opens and goes to https://my.ironkey.com/enterprise_dashboard
5. Ironkey control panel opens in a separate box
Problem can happens at different stages, but in all cases the process of authentication cannot be completed.
Workaround / Fix DetailsPatch available via auto-updates
Required ActionsEnable auto-updates
Escalate if issues persists