Versions / Builds AffectedEndPointSecurity 2012 build 20120104
Problem SummaryWhen the ESEC agent is installed, Symantec System Recovery backup jobs do not complete and an error is encountered.
TT / JIRAID92
How to IdentifyThe following error is encountered when trying to run a backup job:
-Cannot create a virtual volume image of the selected drive.
--Error E0020002: Device \\?\SymantecSnapshot0 cannot be opened.
---Error EBAB03F1: Access is denied.
Issue occurs with the following versions:
Symantec System Recovery 2010
Symantec System Recovery 2011
Workaround / Fix Detailshttp://ftp.gfisoftware.com/patches/ESEC2012/20120104/20120612_ESEC2012_Patch.zip
Required Actions1. Provide patch to the customer
2. Attach this article to the case