Versions / Builds AffectedEventsManager 2013
Problem SummaryEsmproc.exe is randomly crashing when collecting specific events from the Directory Services. The faulting module refers to CRYPT32.dll
TT / JIRAID317
How to IdentifyIf you are affected but this behavior, you will be able to find the following events in the Event Viewer:
Event ID 1000
Faulting application esmproc.exe, version 18.104.22.168, time stamp 0x50f6b519, faulting module CRYPT32.dll, version 6.0.6002.18643, time stamp 0x4fc9593d, exception code 0xc0000005, fault offset 0x0000c4f7, process id 0x%9, application start time 0x%10.
Event ID 1026
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
Workaround / Fix DetailsDownload and apply the patch: http://ftp.gfisoftware.com/patches/ESM2013/20130606/20130625_ESM2013SR1_PATCH_00.zip.
The fix will be available soon via Auto Updates.
Required ActionsAttach the article to the case and apply the workaround.