Phone Lines icon GFI Support

Articles in this section

See more

esmproc.exe Using Excessive Amount of Memory

Author: Luis Fernandes Updated

Overview

The GFI EventsManager service grows to 1GB of memory allocation in a short period of time. When this happens, the GFI EventsManager Monitor service will restart esmproc.exe. The growth of the memory allocation can be seen in the debug log named esmmgr_*.csv and would look similar to the following:

2012-03-06, 15:50:00, 837, 9, e10, 69c, info, esmmgr.exe, CheckESMProcMemorySize, esmproc process memory size is: 843673600 2012-03-06, 15:50:05, 884, 9, e10, 69c, info, esmmgr.exe, CheckESMProcMemorySize, esmproc process memory size is: 863551488 2012-03-06, 15:50:10, 915, 9, e10, 69c, info, esmmgr.exe, CheckESMProcMemorySize, esmproc process memory size is: 878374912 2012-03-06, 15:50:15, 947, 9, e10, 69c, info, esmmgr.exe, CheckESMProcMemorySize, esmproc process memory size is: 924741632 2012-03-06, 15:50:20, 978, 9, e10, 69c, info, esmmgr.exe, CheckESMProcMemorySize, esmproc process memory size is: 940556288 2012-03-06, 15:50:26, 009, 9, e10, 69c, info, esmmgr.exe, CheckESMProcMemorySize, esmproc process memory size is: 982269952 2012-03-06, 15:50:31, 041, 9, e10, 69c, info, esmmgr.exe, CheckESMProcMemorySize, esmproc process memory size is: 1007316992 2012-03-06, 15:50:36, 072, 9, e10, 69c, info, esmmgr.exe, CheckESMProcMemorySize, esmproc process memory size is: 1049731072 2012-03-06, 15:50:41, 119, 9, e10, 69c, info, esmmgr.exe, CheckESMProcMemorySize, esmproc process memory size is: 1062903808 2012-03-06, 15:50:46, 181, 9, e10, 69c, info, esmmgr.exe, CheckESMProcMemorySize, esmproc process memory size is: 1100726272 2012-03-06, 15:50:53, 228, 9, e10, 69c, info, esmmgr.exe, CheckESMProcMemorySize, esmproc process memory size is: 1101082624 2012-03-06, 15:50:53, 228, 3, e10, 69c, warning, esmmgr.exe, CheckESMProcMemorySize, esmproc has reached the 1073741824 memory threshold. Process needs to be reset! 2012-03-06, 15:50:53, 228, 9, e10, 69c, info, esmmgr.exe, CheckESMProcMemorySize, Stop EventsManager Processor Agent Service service 2012-03-06, 15:51:06, 729, 9, e10, 69c, info, esmmgr.exe, CheckESMProcMemorySize, Start EventsManager Processor Agent Service service

Environment

20120214

Resolution

Download the patch and apply it to fix the issue.