Overview
EventsManager takes more than 5 minutes to browse the content of a view or it cannot be opened.
Environment
EventsManager 2013 SR1
Status
Open
TT / JIRAID
361
Steps to Reproduce Issue
- Go to the Events Browser tab.
- On the left pane, click any view.
- If the query takes a long time to display the results, follow the workaround below.
Resolution
There is no fix for this issue at this time, but development is working on a fix. The slow down is caused by duplicated events in the descriptions table causing serious performance issues. A temporary solution would be to create a new database for the creation of a new descriptions table.
Required Actions
Attach this article to the case. Collect the troubleshooting files and escalate to PSG (Product Specialist Group).