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Operational time settings are not honored between 23:00 and 23:59

Author: Luis Fernandes

Versions / Builds Affected

EventsManager 2013 (builds: 20130116, 20130606)

Status

Open

Problem Summary

Events generated between 23:00 and 23:59 (local time) will be considered outside 'Normal Operational Time' even if normal operational time is defined as 24 hours per day.

TT / JIRAID

258

How to Identify

Event details show time of event between 23:00 and 23:59 (local time) and event source group is configured to be in operational time 24 hours per day.

Workaround / Fix Details

There is currently no fix. However, if there is a specific alert that the user does not want to receive, the 'Actions' for the rule can be changed.

Required Actions

Collect troubleshooter files and include screenshots of: -Event details showing event occurring between 23:00 and 23:59 -Operational time settings for the group which the event source is contained