Overview
This article's solution applies to situations when you are exporting items from GFI Archiver using the Import Export Tool, but find that the Download to PST option is grayed out.
Environment
- GFI Archiver
- All supported environments
Root Cause
The Download to PST option is grayed out because GFI Archiver requires Microsoft Outlook to be installed to handle PST files.
Resolution
To enable the Download to PST option, you need to install Microsoft Outlook on the GFI Archiver server. To learn about the supported versions of Microsoft Outlook, please refer to the GFI Archiver's Requirement of Microsoft Outlook or CDO/MAPI article.