Versions / Builds Affected
20150218 (but potentially any)Status
OpenTT / JIRAID
3010How to Identify
It appears that the more Shared Mailboxes entries are defined under [Configuration > Access Control] the page loading time of this page increases disproportionate.
For example, the customer on which this article / TT was based had 61 Shared Mailboxes entries configured. It tool 10min to load the page.
Analyzing the loading times of the group via ASPNET/UI/WebHelper.log showed that the first few entries loaded within a few seconds (2sec each), but each further entry took longer to load (the last few took about 20sec to load).
Here is an example:
2015-08-26,09:23:22 - opening the page
... * resolving UserMap entries for 25sec, then loading of SharedMailboxes entries begins * ...
2015-08-26,09:23:47,689,1,"#000008BC","#00000009","info ","WebHelper","Looking for Group: 2a03d5f86ac722438eb1e9baff866b54"
2015-08-26,09:23:47,894,1,"#000008BC","#00000009","info ","WebHelper","Group found in ADA: GFISharedAffiliatesMailbox"
2015-08-26,09:23:48,747,1,"#000008BC","#00000009","info ","WebHelper","INFO: Looking for user: 4f570c078a0fc54aa30287fb0b55abf4"
2015-08-26,09:23:49,033,1,"#000008BC","#00000009","info ","WebHelper","INFO: User found in ADA: Affiliates"
2015-08-26,09:23:49,962,1,"#000008BC","#00000009","info ","WebHelper","Looking for Group: ca7748e4d5913444b6c754a42cba6678"
2015-08-26,09:23:50,110,1,"#000008BC","#00000009","info ","WebHelper","Group found in ADA: GFISharedBack2BaseMailbox"
2015-08-26,09:23:50,796,1,"#000008BC","#00000009","info ","WebHelper","INFO: Looking for user: b78bc0115583d84a9a0e3e5b155fe8b9"
2015-08-26,09:23:50,981,1,"#000008BC","#00000009","info ","WebHelper","INFO: User found in ADA: Back to Base"
2015-08-26,09:23:51,956,1,"#000008BC","#00000009","info ","WebHelper","Looking for Group: ee5bfd1347f5f946aeddaa35b2d279b7"
2015-08-26,09:23:52,166,1,"#000008BC","#00000009","info ","WebHelper","Group found in ADA: GFISharedBrightonStoreMailbox"
2015-08-26,09:23:53,109,1,"#000008BC","#00000009","info ","WebHelper","INFO: Looking for user: 1eb23b45ddf69743b58d7ee9eec1ca53"
2015-08-26,09:23:53,368,1,"#000008BC","#00000009","info ","WebHelper","INFO: User found in ADA: Brighton Store Mailbox"
... * above shows the first 3 groups being loaded, each taking only 2 seconds * ...
2015-08-26,09:33:23,750,1,"#000008BC","#00000009","info ","WebHelper","Looking for Group: 48c169a4a23f274bada7169977f59dbb"
2015-08-26,09:33:23,928,1,"#000008BC","#00000009","info ","WebHelper","Group found in ADA: GFISharedweberrors"
2015-08-26,09:33:33,024,1,"#000008BC","#00000009","info ","WebHelper","INFO: Looking for user: bc296a8eadf1ae46ba72fcd260a787ec"
2015-08-26,09:33:33,506,1,"#000008BC","#00000009","info ","WebHelper","INFO: User found in ADA: weberrors"
2015-08-26,09:33:42,828,1,"#000008BC","#00000009","info ","WebHelper","Looking for Group: d9d80d78d15c5049a370b5aa6992a080"
2015-08-26,09:33:43,317,1,"#000008BC","#00000009","info ","WebHelper","Group found in ADA: GFISharedWebOrderSpainMailbox"
2015-08-26,09:33:51,753,1,"#000008BC","#00000009","info ","WebHelper","INFO: Looking for user: 71acb4a1cbff7040ad9580742ab20d6d"
2015-08-26,09:33:51,980,1,"#000008BC","#00000009","info ","WebHelper","INFO: User found in ADA: WebOrderSpainMailbox"
2015-08-26,09:33:59,998,1,"#000008BC","#00000009","info ","WebHelper","Looking for Group: c4f8594d1060bb47aeef77781829c7e3"
2015-08-26,09:34:00,166,1,"#000008BC","#00000009","info ","WebHelper","Group found in ADA: GFISharedWhiteLabelWebSupport"
2015-08-26,09:34:08,371,1,"#000008BC","#00000009","info ","WebHelper","INFO: Looking for user: a9fc1d4f4369bf478e3111b81e8f7d47"
2015-08-26,09:34:08,617,1,"#000008BC","#00000009","info ","WebHelper","INFO: User found in ADA: Web Support"
... * about 10min later the last 3 groups are taking 17-20sec each * ...Workaround / Fix Details
#1
Increase timeouts to a high value. This is will not speed up the loading to the page itself, but it will stop the default timeout of 5min being hit.
How to extend / increase the Microsoft SQL Server and WCF timeout values in GFI Archiver (INTERNAL ONLY)
https://na8.salesforce.com/articles/SkyNet_Article/How-to-extend-increase-the-SQL-timeout-value-in-MailArchiver812234
#2
Review any entries and remove any which are not neededRequired Actions
1. Communicate / implement the workaround to get the customer to use the Access Control page again (it will still be slow, but it should work)
2. Escalate the case
