PROBLEMThe same email address in configured for multiple users in Active Directory:
- User 1: John Smith / firstname.lastname@example.org
- User 2: John Smith ADMIN / email@example.com
When GFI Archiver processes an email with the email address firstname.lastname@example.org, it can occur that it only assigns ownership to one of the users (user 1 or user 2).
Depending GFI Archiver settings (especially if using an inclusion or exclusion list under Configuration > Archive Restrictions) the above situation can cause emails to be deleted without being archived in an undesired way.
- GFI Archiver
- All supported environments
Ensure that the mail attribute (the email address) is unique across all user objects in Active Directory.
As for the situation outlined above, ensure that email@example.com is assigned to not more than a single user in Active Directory.
Multiple users have the same email address associated in Active Directory.