PROBLEMSome emails show a garbled message body when viewed in Microsoft Outlook, or in GFI MailArchiver.
This problem occurs for emails which use one character set for the message header and a different character set for the message body. When such emails are processed by Microsoft Exchange 2003, the emails will be show garbled in Microsoft Outlook and GFI MailArchiver.
This situation may occur in the following situations:
Emails archived by GFI MailArchiver and having this problem will be stored in Archive Stores with garbled message body. This is due to the fact that GFI MailArchiver archives emails as are in the Microsoft Exchange journal mailbox, in which the message body will be garbled.
- GFI MailArchiver
- GFI MailEssentials
- Microsoft Exchange 2003 SP1
SOLUTIONMicrosoft has released a hotfix to resolve this issue. More information on the problem and the hotfix can be found at http://support.microsoft.com/kb/916299
It is important that, after installing the hotfix and restarting the Microsoft Exchange Information Store service and all dependent services, you follow the second registry change procedure documented in Microsoft’s article. This registry change is documented below as well as the knowledge base article provided by Microsoft.
- The hotfix requires Microsoft Exchange Server 2003 Service Pack 2 (SP2)
- The garbled emails archived in GFI MailArchiver will remain garbled even after applying the hotfix. You would need to ask the sender to resend the emails in order to have the email archived correctly in GFI MailArchiver.