Overview 

This article provides the resolution to an issue where some files are not processed and stay in either of the below folders when trying to process them, e.g., reimporting bix-files.

• \Archiver\MAIS\Pickup
• \Archiver\MAIS\Queue
• \Archiver\Core\Pickup
• \Archiver\Core\Queue

Additionally, the debug logs indicate that there are insufficient access permissions through the below error message:

"warning","BixPlugin","warning: Process() - Access to the path 'C:\Program Files\GFI\Archiver\MAIS\Pickup\-2147254597.bix' is denied."

Information

Root Cause

This issue happens when the affected files are marked as Read-only.

Process

1. Browse to the folder that contains the affected files, in the above example, C:\Program Files\GFI\Archiver\MAIS\Pickup\.
2. Right-click the affected files and select Properties.
3. Under the General tab, uncheck the Read-only attribute.
   

Confirmation

Once the file's Read-only attribute is unchecked, the item processing works as expected, and the error message is no longer shown in the logs.