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Error: 'Logon failure: unknown user name or bad password' When Using Import Export Tool

Author: Luis Fernandes Updated

Overview

This article describes the issue and its resolution which occurs while using the Import Export Tool (for example, when trying to import items from a PST file) and choosing the owner of the items. The tool crashes with the exception:
'Logon failure: unknown user name or bad password'.

Clicking Details reveals a more detailed exception text:
...
System.DirectoryServices.DirectoryServicesCOMException (0x8007052E): Logon failure: unknown user name or bad password. 
...

The debug log ..\MarcImportExport\DebugLogs\ExchPstExport.log ends with:
2012-07-16,12:05:13,211,1,"#000018C8","#00000001","info ","ExchPstExport","DSO Result: GC://domain.com:3268/CN=Bob,OU=People,DC=domain,DC=com user Bob bob@domain.com" 
2012-07-16,12:05:13,227,1,"#000018C8","#00000001","info ","ExchPstExport","GetUserProps... 

Environment

  • GFI Archiver
  • All supported environments

Root Cause

The Import Export Tool cannot authenticate successfully against the Global Catalog server when a local account is being used.

Resolution

Log in to the GFI Archiver server with a domain account.

Note: If authentication error appears while using Web Interface then visit Error: 'The caller was not authenticated by the service' when loading the GFI MailArchiver web interface.