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Error: 'Sys.WebForms.PageRequestManagerTimeoutException: The server request timed out' When Searching via the Search Page of the Outlook Connector

Author: Luis Fernandes Updated

Overview

This article describes the script error and its resolution which is displayed after 90 or 500 seconds when searching via the search page of the Microsoft Outlook Connector:

Line: x
Char: y
Error: Sys.WebForms.PageRequestManagerTimeoutException: The server request timed out
Code: 0
URL: http://server/Archiver/Telerik.Web.UI.WebResource.axd?_TSM_HiddenField_=RadScriptManager1_TSM&compress=1&

Environment

  • GFI Archiver
  • GFI Outlook Connector
  • All supported environments

Root Cause

Default timeout was reached. The default timeout value for GFI Archiver 2015 or newer is 500sec and for GFI MailArchiver 2014 or older it is 90sec.

Resolution

Note: This procedure requires to edit files manually. If edited incorrectly it can leave the server in a non-operational state. Please keep backups of any file which is edited throughout this article before saving any changes to them.

  1. Log into the GFI Archiver server.
  2. Open the following file in Notepad: ..\InstallationFolder\ASPNET\UI\User\Search.aspx
  3. Find the line which begins with: <telerik:RadScriptManager ID="RadScriptManager1" runat="server"
  4. Change the line so that it reads: <telerik:RadScriptManager ID="RadScriptManager1" runat="server" AsyncPostBackTimeout="1200">
    Note: AsyncPostBackTimeout="1200" sets this specific timeout to 1200 sec (=20 min)
  5. Save the file.
  6. Open an elevated command prompt and run IISRESET /NOFORCE

Note: When upgrading to a newer version of GFI Archiver, installation files mentioned in this procedure will be overwritten with default versions making the changes void and ineffective. It is therefore suggested to keep a record of this procedure and follow it once again directly after upgrading to keep this functionality intact.