This article describes the script error and its resolution which is displayed after 90 or 500 seconds when searching via the search page of the Microsoft Outlook Connector:
Error: Sys.WebForms.PageRequestManagerTimeoutException: The server request timed out
- GFI Archiver
- GFI Outlook Connector
- All supported environments
Default timeout was reached. The default timeout value for GFI Archiver 2015 or newer is 500sec and for GFI MailArchiver 2014 or older it is 90sec.
Note: This procedure requires to edit files manually. If edited incorrectly it can leave the server in a non-operational state. Please keep backups of any file which is edited throughout this article before saving any changes to them.
- Log into the GFI Archiver server.
- Open the following file in Notepad: ..\InstallationFolder\ASPNET\UI\User\Search.aspx
- Find the line which begins with:
<telerik:RadScriptManager ID="RadScriptManager1" runat="server"
- Change the line so that it reads:
<telerik:RadScriptManager ID="RadScriptManager1" runat="server" AsyncPostBackTimeout="1200">
Note: AsyncPostBackTimeout="1200" sets this specific timeout to 1200 sec (=20 min)
- Save the file.
- Open an elevated command prompt and run
Note: When upgrading to a newer version of GFI Archiver, installation files mentioned in this procedure will be overwritten with default versions making the changes void and ineffective. It is therefore suggested to keep a record of this procedure and follow it once again directly after upgrading to keep this functionality intact.