This article describes the error and its resolution when clients like the File Archive Assistant or the Archive Assistant fail to connect to the server with a generic error. For example, the File Archive Assistant would display:
An error occurred while communicating with the GFI Archiver server.
The following event is logged in the Windows Application Event Log on the server when such a client attempts to connect:
Event ID: 3
Source: System.ServiceModel 188.8.131.52
WebHost failed to process a request.
Sender Information: System.ServiceModel.ServiceHostingEnvironment+HostingManager/62476613
Exception: System.ServiceModel.ServiceActivationException: The service '/Archiver_Services/FileArchiveAssistant.svc' cannot be activated due to an exception during compilation. The exception message is: The extended protection settings configured on IIS do not match the settings configured on the transport. The ExtendedProtectionPolicy.PolicyEnforcement values do not match. IIS has a value of WhenSupported while the WCF Transport has a value of Never.
Process Name: w3wp
GFI Archiver using clients such as the File Archive Assistant or the Archive Assistant
Internet Information Services (IIS) are configured in an incompatible way.
- Open the Internet Information Services (IIS) Manager.
- Expand: <server> > Sites > <the site in which GFI Archiver is installed>
- Select Archiver_Services.
- Open Authentication.
- Select Windows Authentication.
- Select Advanced Settings... (on the right-hand side)
- Set Extended Protection to Off.
- Save the settings.
- Run the command: