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Error: 'IMAP Error Event IMAP4SVC'

Author: Luis Fernandes Updated

Overview

This article describes the issue and its resolution when event logs similar to the example below are found on the Microsoft Exchange server referencing the journal mailbox:

IMAP errors
'Event ID: 1023'
'Source: IMAP Error Event IMAP4SVC'
'Error 0x7da occurred while rendering message XXXXXX for download for user <joural mailbox>'
'Error 0x8000ffff occurred while rendering message XXXXXX for download for user <joural mailbox>'

 

Environment

  • GFI Archiver
  • Microsoft Exchange 2003 or newer

 

Root Cause

Error is caused by a corrupt message in the Journal Mailbox that IMAP is unable to process.

 

Resolution

  1. Open the Journal Mailbox using Outlook Web Access or another email client.
  2. Create a sub-folder on Journal Mailbox.
  3. Move older emails into sub-folder created above.
  4. Stop all GFI Archiver services.
  5. Start all GFI Archiver services.
  6. Check the event logs for additional errors.
  7. Confirm messages in Journal Mailbox sub-folder are valid and can be opened.
  8. Move one message at a time from sub-folder to Inbox starting with the newest message.