Versions / Builds Affected20131111 or older
Problem SummaryLicensing only considers users from the local domain in a multi domain forest
TT / JIRAID1898
How to IdentifyLet's consider the following scenario:
The AD forest contains multiple domains:
gfi.local - root domain - contains 5 users - the MARC server is a member of this domain
de.gfi.local - child domain 1 - contains 30 users
uk.gfi.local - child domain 2 - contains 40 users
us.gfi.local - child domain 3 - contains 50 users
User objects and mailboxes are spread across all of the domains.
The licensing module of MARC queries AD to get a list of users / mailboxes. This query only returns the 5 users / mailboxes from the local domain (in the scenario above the root domain (gfi.local)) but no users / mailboxes from any of the other domains in the forest.
Therefore MARC does not count users / mailboxes from the other domains.
This can be seen looking at the user list in: ../core/debuglogs/usercntmaad.txt
Workaround / Fix DetailsFixed in MARC2014 build 20140616
Required ActionsExplain situation to the customer, attach this article and close the case.
This should not affect a customer in a negative way. The negative factor is that MARC does count less users license-wise than it should.