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The GFI Archiver interface does not load when installed on the same machine as Microsoft SharePoint

Author: Luis Fernandes

Answer

PROBLEM

The GFI Archiver interface does not load when installed on the same machine as SharePoint

ENVIRONMENT

  • GFI Archiver
  • Microsoft SharePoint

SOLUTION

Different solutions are provided for each version of Microsoft SharePoint. Please use the solution for your version of Microsoft SharePoint.


Microsoft SharePoint Services Version 2.0 or Microsoft SharePoint Server 2003

 
There are two solutions to this issue. Only one of these solutions needs to be implemented to resolve the issue. 
 
Solution 1: Configure an exclusion for GFI Archiver in Microsoft SharePoint
 
Microsoft SharePoint and Microsoft SharePoint Portal Server need to be configured not to intercept requests to the GFI Archiver web application. Such requests need to be handled by Microsoft Internet Information Services (IIS). This can be done as follows:
  1. Open Microsoft SharePoint Central Administration (Start > Administrative Tools > SharePoint Central Administration)
  2. In the Virtual Server Configuration area, click Configure virtual server settings
  3. In the Virtual Server List tab, select the virtual server that you have GFI Archiver installed on
  4. Under Virtual Server Management, select Define Managed Paths
  5. In the Add a New Path section, type the name of the virtual directory that GFI Archiver is installed on in the Path box. The default value is Archiver.
  6. Click Excluded Path, and then click OK
Solution 2: Install GFI Archiver to a Web Site where Microsoft SharePoint is not installed
 
An alternative to creating an exclusion for GFI Archiver in Microsoft SharePoint is to install GFI Archiver to a Web Site where Microsoft SharePoint is not installed.
  1. Uninstall your current installation of GFI Archiver
  2. *Create a new Web site in Microsoft Internet Information Services (IIS), and make sure that Microsoft SharePoint is not installed on this website
  3. From the GFI Archiver machine, open a command prompt ( Start > Run > type cmd) 
  4. Change to the .NET Framework directory, which by default is installed in C:\Windows\Microsoft.Net\Framework\<version>
  5. Run the command aspnet_regiis.exe -i
  6. Re-install GFI Archiver
  7. During the installation, select the new Web site created in step 2

Microsoft SharePoint Services Version 3.0 or Microsoft SharePoint Server 2007

 
There are two solutions to this issue. Only one of these solutions needs to be implemented to resolve the issue.
 
Solution 1: Remove the Wildcard Application Mappings for GFI Archiver
 
Microsoft SharePoint and Microsoft SharePoint Portal Server need to be configured not to intercept every request before the requested page is sent to the GFI Archiver web application. Such requests need to be handled by Microsoft Internet Information Services (IIS). This can be done as follows:
  1. Open the Internet Information Services (IIS) Manager
  2. Browse to Websites and locate the website used by GFI Archiver
  3. Right click the Archiver virtual directory > Properties
  4. In the Virtual Directory tab click the Configuration button
  5. Remove any entries from the Wildcard application maps section
  6. Click OK to apply the changes
Note:  The procedure above needs to be repeated every time GFI Archiver is installed as a fresh installation.
 
Solution 2:  Install GFI Archiver to a Web Site where Microsoft SharePoint is not installed
 
An alternative from removing wildcard application mappings from GFI Archiver is to install GFI Archiver to a Web Site where Microsoft SharePoint is not installed.
  1. Uninstall your current installation of GFI Archiver
  2. *Create a new Web site in Microsoft Internet Information Services (IIS), and make sure that Microsoft SharePoint is not installed on this website
  3. Re-Install GFI Archiver
  4. During the installation, select the new Web site created in step 2
Notes
  • When re-installing GFI Archiver, re-install to the same directory as it was installed before. This will retain your previous configuration changes.
  • Information on how to create a new Web site in Microsoft Internet Information Services (IIS) can be found at: http://support.microsoft.com/kb/816576/en-us

CAUSE

This issue is encountered when GFI Archiver is installed on the same machine as Microsoft SharePoint Services or Microsoft SharePoint Portal Server. Microsoft SharePoint tries to intercept all requests to the Web Applications installed in the same website as Microsoft SharePoint.