Versions / Builds AffectedAny
Problem SummaryUsing the "move to subfolder" GFI MailEssentials action causes emails to bypass journaling in Exchange and not getting archived via GFI Archiver
TT / JIRAID2972ARC, 2588ME
How to IdentifyThe combination of:
- running Exchange 2007 or later
- using the MailEssentials "move to subfolder" action
causes that emails actioned this way are bypassing the Exchange journaling agent and are therefore not archived in GFI Archiver.
Workaround / Fix DetailsWORKAROUND1
Choose another action in ME
Required Actions1. Attach this article to the case
2. Discuss / implement the workaround with the customer
Explain that MTEF utilizes Autodiscover to bypass the rest of Exchange, including Journaling agent.