Phone Lines icon GFI Support

Articles in this section

See more

When using the MoveFolder tool to move a folder to a system folder (for example \inbox\test to \inbox) the system folder's containerKey might get overwritten (which can cause multiple inbox folders)

Author: Luis Fernandes

Versions / Builds Affected

Any

Status

Open

TT / JIRAID

2982

How to Identify

When using the MoveFolder tool to move a folder to a system folder (\inbox, \sent items or \deleted items) the containerKey of the target system folder might get overwritten. This can create and inconsistencies throughout the product. Here is an example of such a problematic move: source folder: \inbox\test target folder: \inbox Potential problems / symptoms caused when this happens: - GFI Archiver shows multiple system folders (for example, the \inbox folder shows multiple times)

Workaround / Fix Details

%

Required Actions

1. Confirmation with the customer that the MoveFolder tool was used in the describes way 2. Collect a good description of the issue / symptom 3. Escalate with a set of TS files and the description of the issue / symptom