Phone Lines icon GFI Support

Articles in this section

See more

Clicking on the GFI MailEssentials Quarantine quicksearch link in the Quarantine Report email brings up an Access Denied page

Author: Luis Fernandes Updated

Versions / Builds Affected

GFI MailEssentials 2014 R2

Status

Resolved

Problem Summary

Clicking on the "Click here to search through quarantined emails." link on the GFI MailEssentials Quarantine Report email triggers an Access Denied error.

TT / JIRAID

2230

How to Identify

Open an email containing the a GFI MailEssentials Quarantine Report and click on the underlined "here" link in the "Click here to search through quarantined emails." at the bottom of the page. The page displayed will show: Access Denied The provided credentials don't have permission to view the site. Contact your administrator.

Workaround / Fix Details

Apply patch found in the "Patches listing for GFI MailEssentials 2014 article" article or from the link below. http://ftp.gfisoftware.com/patches/ME2014/20140627/ME2014_R2_PATCH_20141016_2230.zip

Required Actions

Apply patch and attach article to case.