Overview
You receive the following error message when upgrading to GFI MailEssentials:
Error 1306 Another application has exclusive access to avapicfg.mdb
Also, Event id 1306 will be present in application event logs:
Error 1306. Another application has exclusive access to the file "avapicfg.mdb". Please shut down all other applications then click Retry.
Environment
- GFI MailEssentials
- All supported environments
Root Cause
The Microsoft Windows Management Instrumentation service is holding onto the avapicfg.mdb file, preventing the installation from continuing.
Resolution
- Choose Start > Run.
- Type
services.mscand hit Enter. - Right-click Windows Management Instrumentation and click Stop.
- Click Retry on the installation prompt and the installation will complete.