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An Error Occurred While Enumerating Folders

Author: Luis Fernandes Updated

Overview

When using the Bayesian Wizard to retrieve information from either a Microsoft Outlook profile or from a Microsoft Exchange mailbox, the following error occurs:

An error occurred while enumerating folders

 

Information 

Environment

  • GFI MailEssentials
  • Microsoft Outlook
  • Microsoft Exchange 2003/2007/2010

 

Process

The rest of the article provides solutions depending on whether you are using a Microsoft Outlook profile or a Microsoft Exchange mailbox. Follow the instructions that are relevant to your situation:

Microsoft Outlook profile

If the Bayesian Wizard is being run on a Microsoft Outlook profile, the Microsoft Outlook profile needs to be removed from Microsoft Outlook and recreated. This can be done as follows:

  1. From the Control Panel, open the Mail Control Panel.
  2. Select Show Profiles.
  3. Remove all the profiles.
  4. Add a new profile by clicking the Add button.
  5. Configure the new profile so that it accesses the mailbox required.

Microsoft Exchange mailbox

Option 1

Ensure that Secure Sockets Layer (SSL) is disabled when running the Bayesian Wizard. This can be done as follows:

  1. Open Internet Service Manager.
  2. Go to Default Web Site. Right-click Exchange and select Properties. Choose the Directory Security tab.
  3. In the 'Secure Communications' section, click the Edit button.
  4. Disable 'Require SSL'.
  5. Restart the 'World Wide Web Publishing' service.
  6. Check if the problem persists. If the problem persists, please proceed to Option 2.

Option 2

Install Microsoft Outlook on a separate machine (an existing Microsoft Outlook installation on the Microsoft Exchange server machine may also be used). Configure Microsoft Outlook to connect to the Microsoft Exchange mailbox as follows:

  1. From the Control Panel, open the Mail Control Panel.
  2. Select Show Profiles.
  3. Add a new profile by clicking the Add button (or configure an existing profile).
  4. Configure the new profile so that it accesses the mailbox required. 

You will need to install the Bayesian Wizard on the machine running Microsoft Outlook. This procedure is fully documented in the GFI MailEssentials manual.

Run the Bayesian Wizard on the machine running Microsoft Outlook and select to retrieve information from the Microsoft Outlook Profile. Note that Microsoft Outlook needs to be open during this process.

 

Confirmation

There should be no more issues when using the Bayesian Wizard in retrieving information from either a Microsoft Outlook profile or a Microsoft Exchange mailbox.