Phone Lines icon GFI Support

Articles in this section

See more

Error: 'Faulting Application pop2exch.exe' (POP2Exchange Module Crashing)

Author: Luis Fernandes Updated

Overview

The pop2exchange module is crashing with the following error:

Faulting application pop2exch.exe, version 10.0.0.50, time stamp 0x4d779382, faulting module pop2exch.exe, version 10.0.0.50, time stamp 0x4d779382, exception code 0xc000000d, fault offset 0x0001d886, process id 0x1db8, application start time 0x01cc373b726d39e2

Environment

  • GFI MailEssentials
  • All supported environments

Root Cause

Files being used by other programs can lead to file corruption. For example, during patch installations and anti-virus scanning, it is common for the file to get locked or corrupted.

To avoid this, it is always recommended to exclude the MailEssentials directories from scanning.

Resolution

  1. Browse to the installation folder of MailEssentials, by default: ..\Program Files\GFI\MailEssentials\DebugLogs. In MailEssentials 2012, the path is  ..\Program Files\GFI\MailEssentials\Antispam\DebugLogs (which is the same path used in other references in this article).
  2. Open the log file MEDashBoardPlugin.log
  3. Look for a string similar to this:
    Error: open_log_file(): System.IO.IOException: The process cannot access
the file '\Program Files\GFI\MailEssentials\GFIMON\Popstru.log' because it
is being used by another process.

If you find the above error or similar, please perform the following:

  1. Stop MailEssentials services, the IIS Admin service (including all dependencies) and the Exchange Transport Service (if present).
  2. Browse to the ...\Program Files\GFI\MailEssentials\GFIMON folder.
  3. Delete the log files present in this location.
  4. Browse to the ...\Program Files\GFI\MailEssentials\DebugLogs folder.
  5. Delete the log files present in this location.
  6. Restart all services stopped in step 1.

Note: These log files will be re-created by the system.