Phone Lines icon GFI Support

Articles in this section

See more

GFI MailEssentials Pop2Exchange module changes the font size of the downloaded emails

Author: Luis Fernandes Updated

Versions / Builds Affected

GFI MailEssentials 2014 SR1 and above

Status

Resolved

Problem Summary

The emails downloaded via the Pop2Exchange module will have the font size changed (increased). The issue is not present in the old engine used in version 2014.

TT / JIRAID

1974

How to Identify

Stop the Microsoft Windows SMTP service or the Microsoft Exchange Transport service and trigger a manual download in GFI MailEssentials Pop2Exchange. Compare the downloaded email from the Pickup folder with one downloaded with another client (Thunderbird or PopConnector).

Workaround / Fix Details

Upgrade to GFI MailEssentials 2015 and install the below patch: http://cdnpatches.gfi.com/me/20150102/ME2015_PATCH_20150128_1974.zip 2015 SR1 also includes the patch

Required Actions

Attach article to case and apply patch.