Versions / Builds Affected2014
Problem SummaryWhen the customer adds disclaimers to the email the following item will be found in the body of the email: charset=us-ascii" http-equiv=Content-Type>
TT / JIRAID1442
How to IdentifyGrab a copy of the email that had the disclaimer added with MailEssentials. In the body will display the following:
Workaround / Fix DetailsVerify Issue matches above.
Upgrade to MailEssentials SR2 (Build 20140308)
If issue still occurs after upgrade Gather troubleshooter logs and source archives.
Escalate the case to PSG.
Required ActionsUpdate to MailEssentials 2014 SR2 (Build 20140308)
If issue persists:
- Gather troubleshooter logs and source archives
- Escalate the case to PSG