Versions / Builds Affected
2014Status
ResolvedProblem Summary
When the customer adds disclaimers to the email the following item will be found in the body of the email: charset=us-ascii" http-equiv=Content-Type>TT / JIRAID
1442How to Identify
Grab a copy of the email that had the disclaimer added with MailEssentials. In the body will display the following:
charset=us-ascii" http-equiv=Content-Type>Workaround / Fix Details
Verify Issue matches above.
Upgrade to MailEssentials SR2 (Build 20140308)
If issue still occurs after upgrade Gather troubleshooter logs and source archives.
Escalate the case to PSG.Required Actions
Update to MailEssentials 2014 SR2 (Build 20140308)
If issue persists:
- Gather troubleshooter logs and source archives
- Escalate the case to PSG
