Versions / Builds Affected2012 / 20121218
Problem SummaryWhen installing MailEssentials, the installer quits after the language selection.
TT / JIRAID786
How to IdentifyThere are no errors in the bootstrapper installation log (gfimes_*.log) and the MSI installer log (gfimes_*maininstall.*.log) is not created.
The gfimes_YYYYMMDDTTTTTT.log would show the following "Status: -214......." right at the end:
[1F40:1F44][2013-01-23T09:40:55]: Apply Complete >> Res: None, Status: -2146762487, Restart: None
[1F40:1F44][2013-01-23T09:40:59]: Shutdown >>
There might be certificates which are not up-to-date on the system.
To check if there is a problem with the certificates:
Right-click the MailEssentials installer - Tab Digital Signatures - Click on the signature and click on Details.
Verify the signature is invalid.
Upon checking the certificates on the machine (certmgr.msc), the following certificates might be missing or not up-to-date in the Trusted Root Certificates section:
Digicert Assured ID Root CA
Geotrust Global CA
Workaround / Fix DetailsVerify Customer is on MailEssentials 2014 build 20131107 or Later
To install the up-to-date certificates:
Go to https://www.digicert.com/digicert-root-certificates.htm and download the "Assured ID Root CA" certificate
Go to http://www.geotrust.com/resources/root-certificates/index.html and download the "GeoTrust Global CA" certificate
Rename the Geotrust one from *.PEM to *.CRT
Right click the first certificate and click Install. Click Next and Finish.
Right click the second certificate and click Install. Click Next and Finish.
Right-click the MailEssentials installer again > Digital Signatures tab > click the signature and click Details.
Verify the signature is now valid.
Try to install MailEssentials again.
Required ActionsVerify Customer is on MailEssentials 2014 build 20131107 or Later
Apply the workaround and attach this article to the case. If these steps have been taken and the issue is not resolved, please escalate the case to PSG after getting the installation logs.