Mailflow backed up and UI is inaccessible until MailEssentials services are restarted – GFI Support

Versions / Builds Affected

2012 / 20120913

Status

Resolved

Problem Summary

Mailflow will back up into the Exchange submission queue until the MailEssentials services are restarted. The UI may not be able to open at the time as well.

TT / JIRAID

424

How to Identify

The following errors will appear in the logs and possibly in the UI: 2012-08-29,21:44:11,013,1,"#00001284","#00000075","error ","GfiAvRoutingAgent"," (0x80004005): Error HRESULT E_FAIL has been returned from a call to a COM component. ; ;Server stack trace: ; at GFIMDBLib.GMDBClass.Read(String bstrRuleid) ; at MEC.ConfigurationServices.ConfigurationService.Read(String strRuleID) ; at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Int32 methodPtr, Boolean fExecuteInContext, Object[]& outArgs) ; at System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg, Int32 methodPtr, Boolean fExecuteInContext) ; ;Exception rethrown at [0]: ; at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) ; at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) ; at MEC.ConfigurationServices.ConfigurationService.Read(String strRuleID) ; at MEC.ExchangeAgents.Settings.GetLocalDomains() ; at MEC.ExchangeAgents.GfiAvRoutingAgent.IsInternalMessage(MailItem mailitem) ; at MEC.ExchangeAgents.GfiAvRoutingAgent.select_adapter(EmailMessage message, MailItem mailitem, Boolean bSMTPSubmission, UInt32& itemsourceid, UInt32& itemsourceclassid) ; at MEC.ExchangeAgents.GfiAvRoutingAgent.SubmittedMessage(SubmittedMessageEventSource source, QueuedMessageEventArgs e)" 2012-08-29,21:44:11,637,1,"#00001284","#00000056","info ","GfiAvRoutingAgent","Processing message: <0a6e46c2-118c-4b1c-a990-69dc50861038@cloudmailer.se>"

Workaround / Fix Details

Upgrade to latest build of GFI MailEssentials

Required Actions