No mailflow when releasing an item from the spam quarantine with missing sender information

Author: Luis Fernandes April 11, 2020 00:56 Updated

Versions / Builds Affected

2012 / 20120618

Status

Resolved

Problem Summary

When releasing an email from the quarantine that has missing sender information, mailflow is interrupted and will not resume until all the GFI services are restarted.

TT / JIRAID

278

How to Identify

When releasing an email from the quarantine that has missing sender information, mailflow is interrupted and will not resume until all the GFI services are restarted. A .bad file will appear in the Exchange Replay folder, and there will only be two lines in the email, similar to this: X-Sender: X-Receiver: someone@exampledomain.com The issue occurs because the email is not stored in the quarantine properly when there is no sender information. Thus when it is released, it has incomplete information and Exchange has a hard time understanding it.

Workaround / Fix Details

Upgrade customer to GFI MailEssentials 2015 or later

Required Actions