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The email Statistics graphic is not displayed in the GFI MailEssentials dashboard

Author: Luis Fernandes Updated

Answer

PROBLEM

The Email Statistics graphic in the GFI MailEssentials dashboard is not displayed. It keeps showing the word 'loading'.The Application Pools node in IIS Manager is missing.

ENVIRONMENT

  • GFI MailEssentials
  • Microsoft Windows Server 2003 x86

SOLUTION

Open IIS manager and verify that the Application Pools node is missing. If it is missing, follow this procedure:
  1. In IIS Manager right click the node Web Sites and click Properties
  2. Click the Service tab
  3. Uncheck the Run WWW service in IIS 5.0 isolation mode check box
  4. Click OK
  5. Click Yes when asked to restart the IIS service

CAUSE

IIS was running under IIS 5.0 isolation mode which will prevent the graphic to be loaded properly.