SummaryWhen using the AD Connector for the Exinda, it is possible to see repeated crashes of the AD Connector Service on the Windows Server with the log error "The server does not support the control. The control is critical."
OverviewThe AD Connector is a Domain Controller (Windows environment) application that will connect to any AD Configured Exinda in the domain and provide it in with information linking usernames and the IP addresses of the machines they are logged into so that the monitoring information on the Exinda can be updated with user information. There are occasions where the AD Connector application on the server will randomly crash, and even though restarting the service through the Services Manager will bring it back up, it can crash in the future. When crashing, it will show the following message in the ADConnector.log:
System.DirectoryServices.Protocols.DirectoryOperationException: The server does not support the control. The control is critical.