SummaryWhen troubleshooting access to an appliance this error indicates that the HDD on the appliance has failed and is in need of replacement.
When troubleshooting connectivity issues to the Exinda, a good first step is often to connect with a console cable, or keyboard and monitor depending on model.
After power cycling an appliance, one may encounter the error "No Boot Device Found". This indicates that the HDD has failed on the appliance and is in need of replacement.
The resolution for this issue is to submit a case with the Exinda TAC Support team to begin the RMA procedure and have a new HDD shipped to your location.
To proceed, Exinda TAC will require the below information:
- Contact Name
- Contact Phone Number
- Contact Email Address
- Street Name and Number
- Postal / Zip Code (when appropriate)
- Any special shipping instructions for delivery (Side Door, Suite 100, etc)
- A signed copy of the End User Certificate
This End User Certificate (EUC) document is associated with your account and is required for US export controls. If the TAC Team does not already have a valid copy of this document, they will request it in their reply.