When receiving inbound faxes, the email address/account that is setup as the default router also receives a copy.
- GFI FaxMaker
- All Supported Environments
Check each of the routing options under GFI FaxMaker Configuration > 'Routing' > (CSID/DTMF/DID/OCR/Line/MSN). If you are duplicating efforts on routing, it is possible that you will receive copies of each inbound fax to one or more users.
DID/DTMF and Line routing enabled.
If a fax comes in over line 1 and to DID 1234, then with DID/DTMF and Line routing enabled, there are multiple recipients of the inbound fax. If you look at the properties of one of these possible routes, and no recipient is defined for the transmission report, then the default router will get a copy of the inbound fax.
The solution is to either define a user for the transmission report of all routes enabled, or use one routing method only.
Navigate to [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\GFI FAX & VOICE\fmserver_advanced]
- If 32bit Windows, it is in [HKEY_LOCAL_MACHINE\SOFTWARE\GFI FAX & VOICE\fmserver_advanced]
- Edit or create the following DWORD value route_one_recipient and assign it a value of 1
- Restart the GFI FaxMaker Fax Server service
When a fax is received, the default behavior is to look to each routing module for a match. GFI FaxMaker will send a copy of the inbound fax for ALL matches found.