Overview

Customer reports having an issue with the GFI Engine crashing and seeing Antispam7.dll errors in event logs almost every minute:

Faulting application name: gfiscans.exe, version: 15.0.2012.29, time stamp: 0x4e454fb5 Faulting module name: antispam7.dll, version: 15.0.2012.9, time stamp: 0x4e455008 Exception code: 0xc0000005 Fault offset: 0x00003b58 Faulting process id: 0x2b58 Faulting application start time: 0x01cc94cc49b6e62f Faulting application path: C:\Program Files (x86)\GFI\MailEssentials\gfiscans.exe Faulting module path: C:\Program Files (x86)\GFI\MailEssentials\antispam7.dll Report Id: 3eadb9c3-00c0-11e1-a1fe-005056ac0002 Found 3000+ objects in Middle/Recovery queue, cleared these and did service reset Found that column in Antispam table in Config.mdb is missing Replaced missing column Replaced database Successful

Environment

• GFI MailEssentials
• All Supported Environments

Root Cause

The table was accidentally truncated, causing the Scan service to fail when attempting to reference the missing column.

Resolution

1. Secure the Config.mdb file.
2. Open the antispam table in Access.
3. Look for a column called checkemail.
4. If the checkemail column does not exist, right-click on the table and go into Design View.
5. Under chkrunonwords, create a new entry called chkemail.
6. Change the Data Type to Number.
7. Ensure the field size is set to Long Integer under the General tab in the Field Properties.
8. Change the Default Value field so that the value is 1.
9. Save your changes and ensure the table appears as follows:

10. Replace the existing config.mdb file with your newly edited copy.
11. Restart the GFI MailEssentials services.