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'Error 1603' When Upgrading MailArchiver

Author: Luis Fernandes Updated

Overview

When updating MailArchiver from one build or version to another, the installation fails and displays an error 1603 message. The marc*.log file shows:
 
Info 1603.
The file C:\Program Files\GFI\MailArchiver\Core\bin\Store.Core.dll is being held in use.  Close that application and retry. MSI (s) (98:D8) [15:10:17:082]: Product: GFI MailArchiver.
The file C:\Program Files\GFI\MailArchiver\Core\bin\Store.Core.dll is being used by the following process: Name: MArc.Core , Id 1484. MSI (s) (98:D8) [15:10:17:082]: Product: GFI MailArchiver.
The file C:\Program Files\GFI\MailArchiver\Core\bin\Store.Core.dll is being used by the following process: Name: MArc.MAIS, Id 1668. MSI (s) (98:D8) [15:10:17:082]: Product: GFI MailArchiver.
The file C:\Program Files\GFI\MailArchiver\Core\bin\Store.Core.dll is being used by the following process: Name: MArc.Store, Id 1764.

Environment

  • GFI MailArchiver
  • All Supported Environments

Root Cause

Corrupted files or corrupted installation.

Resolution

  1. Stop all MailArchiver services.
  2. Rename the MailArchiver folder.
  3. Go ahead with the update.
  4. Copy the Core\Data\MarcSettings.xml file from the old to the new installation to restore the old configuration.