Overview
Users experiment getting stuck at the Get main report records from database... screen when generating a report via the ReportPack.
Environment
- EventsManager 8
- EventsManager 2010
- EventsManager 2011
- Any Supported Environment
Root Cause
Running a report without filters against a large database includes too much data and will most likely not be successful.
Resolution
- Ensure that sufficient resources (CPU, RAM, etc.) are available on the host running the ReportPack as well as on the SQL server.
- Ensure to use filter criteria (e.g., a shorter date/time range) to limit the results of the report.