Users encounter an error similar to the one shown below when running a report within GFI WebMonitor Report Pack:
Error loading files C:\Program Files (x86)\GFI\GFI WebMonitor ReportPack\Reports\hits_usage_top_users.dfr [-9]
- GFI WebMonitor
- All supported environments
Lack of permissions used to access the reporting files.
NOTE: This issue has been noted to occur for specific users, and the report may run successfully for any user account with administrative permissions.
- On the machine where GFI WebMonitor Report Pack is installed, navigate to: ..program files\common files\gfi. If using a 64-bit OS, the path is: ...program files (x86)\common files\gfi
- Review the permissions for the directory noted in step 1 and ensure the user running the report has full rights to this directory and all subfolders.