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OneGuard | Hardware and Software tab have no data populated

Author: Luis Fernandes

PROBLEM

Hardware and Software tab have no data populated

ENVIRONMENT

GFI OneGuard

SOLUTION

Step 1: Ensure that on the client the Agent is deployed successfully and is able to communicate with the controller
  1. Log in to the machine that has the agent installed.
  2. Right-click the OneGuard tray icon and click Status.
  3. Click Refresh.
The Controller connectivity status needs to show Successful.

Step 2: Run a new scan using the Run Asset Tracking Scan
  1. Log in to the GFI OneGuard platform.
  2. Go to Manage > Devices > [Group].
  3. Select a client and expand More actions....
  4. Click Run Asset Tracking Scan.

CAUSE

An asset tracking scan is not initiated or the agent is unable to communicate with the controller.