PROBLEMHardware and Software tab have no data populated
SOLUTIONStep 1: Ensure that on the client the Agent is deployed successfully and is able to communicate with the controller
- Log in to the machine that has the agent installed.
- Right-click the OneGuard tray icon and click Status.
- Click Refresh.
Step 2: Run a new scan using the Run Asset Tracking Scan
- Log in to the GFI OneGuard platform.
- Go to Manage > Devices > [Group].
- Select a client and expand More actions....
- Click Run Asset Tracking Scan.