Overview
The Blue Screen of Death (BSOD) is displayed, and the installation does push through when you install the EndPointSecurity 2012 (build 20120104) agent in a server with Symantec antivirus installed.
After that, you can only boot in Safe Mode. Otherwise, Windows will not load, and you are stuck at the start screen with just the loader. If you install the agent first followed by Symantec, the BSOD will still appear every time you reboot.
Environment
- EndPointSecurity 2012 build 20120104
- Symantec Small Business Edition (SBE) 2013
Root Cause
This version of the EndPointSecurity agent is not compatible with any Symantec SBE 2013 cloud-based product.
Resolution
This incompatibility issue has been fixed in EndPointSecurity 2012 patch 20121122.
Download and install the 20121122 patch to resolve this issue.