After Kerio Connect migration to a new system, the administrator tries to start the service and logs in using the account used to access the source server. The service fails to start.
A Migrated Kerio Connect installation to a new system (Mac OS X, Red Hat/SuSE, Windows).
This may be caused by an incorrect definition of the store directory. The target system is based on a different operating system or has a different directory structure.
- Navigate to the mailserver.cfg file that is located in the opt/kerio/mailserver directory within the Kerio Connect installation directory.
- Verify that the location of the store directory is accurately configured in the mailserver.cfg file by opening the file in a text editor and defining the correct system paths as follows:
|Directories||StoreDir||Path to the store directory|
|Directories||ArchieveDir||Path to the archive directory|
|Directories||Backup Dir||Path to the backup directory|
|Update||DownloadedFile||Path to recent update file by web administration upgrade feature|
|FullTextSearch||Path||Path to the full-text search|
|InstantMessaging||StorePath||Path to the Instant Messaging configuration data|
|WebIM||StorePath||Path to the XMPP configuration data|
|LogGlobal||RelativePathsRoot||Path to the log files|
After defining the correct system paths, the service starts successfully.