This article provides the steps to add video codecs for any extension in Kerio Operator, which can be helpful when experiencing video issues, including performance and one-way audio.
Warning: All extensions participating in a video call must have the same codec. You can select a single codec and assign it to all your extensions.
In the Kerio Operator's administration interface, navigate to Configuration > Extensions.
Select an extension and click on Edit. The Edit Extension dialog box opens.
Go to the Codecs tab.
Select a codec from the left-side list, under Available codecs, and click Add to insert the codec in the Selected codecs list.
Click OK to save your changes.
Open the Edit Extension window once again, and the added codec is now listed under Selected codecs.