Overview
This article provides the steps to add video codecs for any extension in Kerio Operator, which can be helpful when experiencing video issues, including performance and one-way audio.
Process
Warning: All extensions participating in a video call must have the same codec. You can select a single codec and assign it to all your extensions.
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In the Kerio Operator's administration interface, navigate to Configuration > Extensions.
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Select an extension and click on Edit. The Edit Extension dialog box opens.
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Go to the Codecs tab.
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Select a codec from the left-side list, under Available codecs, and click Add to insert the codec in the Selected codecs list.
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Click OK to save your changes.
Confirmation
Open the Edit Extension window once again, and the added codec is now listed under Selected codecs.